Terms and Conditions

Definitions

Our regulations explain the rights, duties, and responsibilities between Maxi Removals, our partners, and the customer. “You” or “your” refers to the customer; “we”, “us”, or “our” refers to Maxi Removals or its representatives; “partner” or “partners” refers to third-party companies involved in the move.

Booking and Cancellation:

  • Bookings are free of charge.
  • We can produce removal service on scheduled time if we have at least 4 working hours notice between the moment deposit is paid and the booking starting time otherwise delay or even booking cancellations can take place. Unless booking start time was agreed prior the booking was confirmed online.
  • Customers can cancel their booking without any penalty up to 72 hours before the scheduled move. If the cancellation occurs after this period, certain fees may apply.

Booking Duration and Charges

Our booking and billing process is transparent and straightforward:
  • Exact Booking Duration: If you book our services for a specific duration, such as 3 hours, you will only be charged for those 3 hours, assuming the move is completed within that time frame.
  • Shorter Completion Times: In instances where you book for a longer period, say 4 hours, but the move is completed in 1 hour, we face idle time. To maintain fairness and operational efficiency, we charge for the full duration booked, as this time is reserved exclusively for your move and cannot be allocated to other clients.
This policy ensures that our team is efficiently utilized and that clients understand and agree to the commitment made during booking. We appreciate your understanding and cooperation in helping us maintain a high level of service for all our customers.

Planning the Move

For the safety and cleanliness of both the movers and the property, customers are advised to ensure floors and stairs are adequately covered, especially during adverse weather conditions. This helps prevent potential stains or marks due to rain or mud. If carpet or specific floor protection is required, customers can either purchase them independently or notify us in advance. We can provide protection materials upon request, but it’s important to communicate this need early.

Parking

Please ensure that there is accessible parking space close to the premises for the removal van. A practical solution is to reserve a space with your vehicle the day before the move.

Travelling Together

If you plan to travel with us in the van, please inform us in advance. We usually do not charge extra for this, but seating availability for additional passengers may be limited.

Fixed Price Extra Charges

  • Hourly rates apply for local or short moves; fixed prices are given for longer national removals.
  • Extra charges may apply for unforeseen services or conditions, such as using an elevator, packing materials, unplanned waiting time, no parking space close to the entrance, and more.

    • Deposits and Payment Methods

    Deposits are accepted via Card or PayPal. Cash payments are preferred at the end of the move. Other payment methods may be arranged with prior agreement.

    Customer Responsibilities

    Customers are responsible for ensuring parking space availability and dismantling items unless agreed otherwise. Necessary tools for dismantling should be provided by the customer.

    Starting Your Order

    We will contact you by phone on the day of your booking to confirm the service. Lack of response will be treated as a booking cancellation.

    Lifting Requirements

    Customers are responsible for organizing the required number of workers to lift goods. We reserve the right to determine the necessary manpower based on the item’s specifics.

    Time Calculations

    Our time calculations for moving orders are based on two scenarios:
    • Within Aberdeen City: The duration is measured from our arrival at the pickup location to the completion of unloading at the destination.
    • Outside Aberdeen City: An additional Travel Charge is applied. This includes the time taken to travel to the pickup location and return to the City Centre, multiplied by our standard rate.
    We adjust billing in 15-minute increments to ensure fairness for both parties. Please note, order duration can increase due to peak times, adverse weather conditions, and roadworks. For long journeys, in line with the Department for Transport’s guidelines, we take a 15-minute break every two hours. This break time is included in the overall trip time and is billable.

    Quote and Total Charge

    Charges are based on the time used for your order. Extra expenses incurred during the move, such as tolls, are payable by the customer.

    Distance Removals

    For removal services over 50 miles, the balance must be cleared at the drop-off location. Preferred payment methods are cash or bank transfer.

    Extra Services: Assembling

    Assembling services are provided only if specified in the booking. Necessary tools must be provided by the customer unless agreed otherwise.

    Amendments

    Bookings can be amended once per booking free of charge. Additional changes may incur a fee of £10 per request.

    Cancellations

    Deposits are non-refundable, except for cancellations made within 2 hours of booking.

    Accidents

    Concerns about damages during the move must be reported to removalsmaxi@gmail.com within 24 hours of service completion.

    Unpaid Invoices

    Unpaid invoices may result in third-party intervention. Statutory interest is applied to overdue invoices.

    Feedback, Suggestions, and Complaints

    Feedback and suggestions are welcomed. Complaints should be sent in writing to removalsmaxi@gmail.com and will be addressed within 5 working days.

    Liability and Insurance:

    • We are proud of our team’s professionalism and care. However, accidents can occasionally happen. We carry goods in transit insurance up to £10,000 to cover potential damages during the move.
    • For valuable or irreplaceable items, customers are advised to consider additional insurance or take personal responsibility for transporting these goods to ensure utmost safety.
    • Our insurance does not cover damages resulting from improper packing by customers or pre-existing damages.

    Payment Methods

    Deposits can be made via Card, Bank Transfer, or PayPal. Cash is preferred for clearing the balance at the end of the move.