Terms and Conditions

 

Definitions

Our regulations explain the rights, duties, and responsibilities between Maxi Removals, our partners, and the customer.

“You” or “your” refers to the customer; “we”, “us”, or “our” refers to Maxi Removals or its representatives; “partner” or “partners” refers to third-party companies involved in the move.

 

Important information

 

Customer Responsibility:

Please ensure that the floors are fully protected, especially if you have carpet or delicate surfaces, as rain or wet conditions may cause stains or marks. All stairs must also be covered.

Unfortunately, it is not safe to use shoe covers.

If you would like our team to handle this and provide all necessary protection materials, please let us know in advance, and we will calculate the cost for this service.

Waiting Time:

Waiting time is not included in the quote. If we need to wait for keys to the new property, additional charges will apply.

Packing:

All items must be ready for loading—packed into appropriate boxes or bags. Only soft items such as pillows, bedding, or clothing may be packed in black bags. Fragile items must be wrapped in bubble wrap or paper for protection. Please use proper boxes—shopping bags are not suitable for packing.

Your furniture will be protected with our blankets inside the van.

Please leave the TV plugged into the wall socket. If you do not have its original box, we need to check it before loading and after unloading to ensure its condition is unchanged.

 

Booking and Cancellation:

Bookings are free of charge.

We can produce removal service on scheduled time if we have at least 4 working hours notice between the moment deposit is paid and the booking starting time otherwise delay or even booking cancellations can take place. Unless booking start time was agreed prior the booking was confirmed online.

Customers can cancel their booking without any penalty up to 72 hours before the scheduled move. If the cancellation occurs after this period, certain fees may apply.

 

Booking Duration and Charges

Our booking and billing process is transparent and straightforward:

Exact Booking Duration:

If you book our services for a specific duration, such as 3 hours, you will only be charged for those 3 hours, assuming the move is completed within that time frame.

Shorter Completion Times:

In instances where you book for a longer period, say 4 hours, but the move is completed in 1 hour, we face idle time. To maintain fairness and operational efficiency, we charge for the full duration booked, as this time is reserved exclusively for your move and cannot be allocated to other clients.

This policy ensures that our team is efficiently utilized and that clients understand and agree to the commitment made during booking.

 

Planning the Move

For the safety and cleanliness of both the movers and the property, customers are advised to ensure floors and stairs are adequately covered, especially during adverse weather conditions.

If carpet or specific floor protection is required, customers can either purchase them independently or notify us in advance. We can provide protection materials upon request, but it’s important to communicate this need early.

 

Parking

Please ensure that there is accessible parking space close to the premises for the removal van.

For our vans need 2 standard parking spaces.

 

Travelling Together

If you plan to travel with us in the van, please inform us in advance. We usually do not charge extra for this, but seating availability for additional passengers may be limited.

 

Fixed Price Extra Charges

Hourly rates apply for local or short moves; fixed prices are given for longer national removals.

Extra charges may apply for unforeseen services or conditions, such as:

  • using an elevator

  • packing materials

  • unplanned waiting time

  • no parking space close to the entrance

  • and more

 

Deposits and Payment Methods

Deposits are accepted via Card or PayPal. Cash payments are preferred at the end of the move. Other payment methods may be arranged with prior agreement.

Card Payments – +3% of amount.

 

Customer Responsibilities

Customers are responsible for ensuring parking space availability and dismantling items unless agreed otherwise.

 

Starting Your Order

We will contact you by phone on the day of your booking to confirm the service. Lack of response will be treated as a booking cancellation.

 

Lifting Requirements

Customers are responsible for organizing the required number of workers to lift goods. We reserve the right to determine the necessary manpower based on the item’s specifics.

 

Time Calculations

For moving orders:

Within Aberdeen City:

Duration is measured from arrival at pickup to completion of unloading.

Outside Aberdeen City:

An additional Travel Charge is applied.

Time is billed in 15-minute increments.

Travel breaks of 15 minutes every 2 hours are billable.

 

Quote and Total Charge

Charges are based on the time used for your order. Extra expenses such as tolls are payable by the customer.

 

Distance Removals

For removals over 50 miles, balance must be cleared at drop-off location. Preferred payment:

  • cash

  • bank transfer

 

Extra Services: Assembling

Provided only if specified. Tools must be supplied by customer unless agreed otherwise.

 

Amendments

Bookings can be amended once free of charge.

Further amendments – £10 per request.

 

Cancellations

Deposits are non-refundable, except cancellations within 2 hours of booking.

 

Accidents

Concerns about damages must be emailed to removalsmaxi@gmail.com within 24 hours.

For any damages – provide pictures before and after.

 

ACCIDENTS. APPEARANCE OF MISSING, DAMAGED OR BROKEN GOODS

Main terms and conditions to meet to apply reimbursement procedure:

  • 24 HOURS REPORT PERIOD – report directly by email within 24 hours

  • DIRECT CLAIM ONLY – only by the original paying customer

  • PRINCIPLE OF EQUITY – when third parties are involved, liability may be split

Late notifications will not be considered unless supported with evidence.

 

Unpaid Invoices

Unpaid invoices may result in third-party intervention. Statutory interest applies.

 

Feedback, Suggestions, and Complaints

Complaints should be sent to removalsmaxi@gmail.com and will be replied to within 5 working days.

 

Liability and Insurance

We carry goods in transit insurance up to £10,000.

All items need to be protected & packed. Otherwise – we are not responsible.

Insurance does not cover:

  • improper packing

  • pre-existing damage

 

Payment Methods

Deposits via:

  • Card

  • Bank Transfer

  • PayPal

Cash preferred for clearing balance.

Card payments +3% on top.

 

CONTACTS

Driver Manager: 07871503096

email: removalsmaxi@gmail.com

web: www.maxiremovals.com